How to Contact Facebook Customer Service: This my blog site teaches
you the fundamentals of navigating Facebook's Help Center to
troubleshoot common account issues.
How to Contact Facebook Customer Service
Method 1: Making Use Of Facebook Resources
1. Open the
Facebook Help Center web page. If you aren't already logged right into Facebook, you'll need click the
Log In button in the top right edge of the page to enter your Facebook e-mail address as well as password.
2.
Review the options toolbar. This goes to the top of the screen,
straight below the search bar-- you'll have to drag your computer mouse
arrow over each choice to view its subsections. Your choices include the
following:
- Making use of Facebook - This section of the Help
Center covers standard Facebook performance, including how-tos on
friending, messaging, and also account creation.
- Handling Your Account - Covers items such as your login and your account setups.
- Personal privacy and also Security - Addresses account safety and security, unfriending people, and hacked/fake accounts.
-
Policies and Coverage - Covers basic coverage (abuse, spam, and so on)
in addition to managing a deceases person's Facebook account and also
reporting hacked or phony accounts.
- You could likewise check out the "
Questions You May Have" as well as "
Popular Topics" areas on this page, since they cover typical issues and complaints.
3. Select an appropriate area. For example, if you're having an issue with an impostor account, you would certainly pick the "
Privacy and Safety" section and afterwards click
Hacked and Fake Accounts.
4. Testimonial extra choices. In maintaining with the impostor account instance, you might click the "
How do I report an account that's pretending to be me?" link. Doing so will bring up a series of steps that explain the best ways to correct your circumstance.
- For example, Facebook advises dealing with an impostor account by going to the account's profile page, clicking
..., as well as clicking
Report, after that following the on-screen guidelines.
5. Utilize the search bar to quicken your process. To do this, merely click on the
search bar on top of the Help Center page - it will say something like "
Hi (Your Name), how can we help?"
- as well as type in a couple of words related to your problem. You
ought to see a number of ideas appear in a drop-down menu listed below
the search bar.
- For instance, you might type in "
impostor account", after that click the "
How do I report an account for impersonation?" outcome.
-
The search bar here only connect to Facebook's pre-written articles--
if you're trying to find an answer to a details concern not covered in
the Help Center, miss ahead to the Community page.
6. Open the
Ads Help Center page. If your business or page is having problems with ads, your questions are usually dealt with in this area.
- To look into advertising and marketing, you'll intend to click
Creating Ads or
Managing Ads.
- For troubles with marketing, you'll need to click
Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the
Facebook Community
page. If you cannot locate your existing problem detailed anywhere in
the Help Center, your best option is to search for it in the community
forums below.
- You'll see a search bar at the top of this page-- you could look up topics (e.g., impaired accounts) from here.
Approach 2: Submitting a Complaint through the Bbb
1. Open up Facebook's Bbb page.
2. Scroll down as well as click
Submit a Complaint. This gets on the reduced best side of the web page next to the
Submit a Review button.
3. Click
Click Here to File a Complaint. This is below the "
I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Certification Questions kind. Right here, you'll need to click the "
Yes" or "
No" checkbox for each of the complying with inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click
Proceed to Complaint Form. You could also click
Clear & Start Over to start filling out the kind once again.
6. Click
Proceed. If you wish to alter the language of the list below forms, you need to first click the "
Select Language" bar in the top left edge of the display and then click your preferred language.
7.
Fill out the issue kind. This will certainly differ from person to
person based upon one's personal information as well as the nature of
one's issue, however be sure to be as comprehensive as feasible when
filling out this form. You ought to consist of every one of the
following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click
Submit Complaint.
9.
Await an email to get here. Facebook operates West Coast time, so
expect your email to arrive accordingly within 3 to five company days.
Technique 3: Submitting an Allure for a Handicapped Account
1. Open the
Disabled Facebook Account page. If your account hasn't been impaired (or isn't really currently impaired), you won't have the ability to submit an appeal.
2. Click the "
submit an appeal" web link. This is towards the bottom of the page's paragraph beside the "
If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You could also use a telephone number here.
4. Key in your full name. Ensure the name listed below straight matches the name on your account.
5. Click
Choose Files. You'll also have to post an image of an ID-- be it a vehicle driver's permit, a license, or a passport photo.
-
If you don't have a picture of your ID offered, take one currently and
also send it to on your own through e-mail so you could download it to
your desktop computer.
6. Click on
a file location. For example, you could click
Desktop below.
7. Click your ID picture. This will post it to the Facebook form.
8. Kind details into the "
Additional Info"
box. This is the space where you could warrant the reactivation of your
account. Consider consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any
other extenuating factors that might help your account be reactivated
(for example, malicious interference with your account)
9. Click
Send.
Doing so will certainly send your kind to Facebook for testimonial.
Please keep in mind that you might not obtain a reaction for several
days.
- If you do not get an action within a week, attempt resubmitting your form.
Technique 4: Recuperating Your Password
1. Open the
Facebook website.
2. Click "
Forgot Account?". This choice is underneath the "
Password" area in the leading right edge of your screen.
3. Enter your name, e-mail address, or contact number. Ensure you can access whichever system you decide to opt for.
4. Hit
Enter.
5. Click
Continue.
6.
Check your preferred medium of interaction for a code. For instance, if
you listed your phone number, you must obtain a message with a code.
- If you pick e-mail, examine your Spam folder.
7. Kind your code into the "
Enter Code" area.
8. Click
Continue.
9. Click
Continue
again. You can likewise prefer to log out of your account on all
gadgets if you think your account has actually been maliciously
appropriated.
10. Key in a new password.
11. Click
Continue.
Your password has actually successfully been reset across all Facebook
systems (e.g., mobile as well as desktop computer alike).
